MEMBR HAUS Privacy Policy
1. What this covers
This policy explains what ORDR HAUS ("we", "us") does with your personal information when you use a MEMBR HAUS account or book an appointment through our booking site.
Each salon you book with keeps its own customer record about your visits to that salon, and decides what it does with that record. For those records the salon is responsible, not us. If you want a salon to correct or delete what it holds about you, ask that salon.
2. What we collect
Information you give us: - your first and last name, mobile number and email address - your date of birth and mailing address, if you choose to add them - your language preference and whether you want marketing messages - appointments you book, services and staff you choose, and notes you add to a booking - messages you send us for support
Information from Google or Apple, if you sign in that way: your name and email address only. We never receive your Google or Apple password. If Apple hides your email address, we ask you for one directly.
Information we record automatically: - your IP address and basic device and browser information, used to stop abuse and to limit how often codes can be requested - a record of important actions on your account - signing in, booking, cancelling, changing your details - kept as an audit log - small items stored in your browser: your language choice (a cookie), your signed-in session, and, while you are booking, where to send you back to
We do not use advertising trackers, analytics trackers or social media pixels on MEMBR HAUS.
We do not collect your card number. Card payments are handled by the salon's payment processor.
3. Why we use it
- to create and run your account and verify that your mobile number is yours - to make, change, remind you about and cancel bookings, and to let the salon know - to keep your points, tier and reward history at each business - to send you service messages about your account and bookings - to send marketing messages, only if you opted in - to keep the service secure, investigate abuse, and meet legal, tax and accounting obligations
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. Who we share it with
Salons you book with. When you book, that business receives your name, mobile number, email address, and the details of your booking, and keeps you as a customer of theirs. A business sees only its own record of you - one business cannot see your bookings, points or history at another.
Service providers who run parts of the service for us, and may only use your information to do so: our database and authentication host (Supabase, hosted in the United States), our application hosting (Google Cloud), our text message provider (Twilio), our email provider (SendGrid), and - if a salon takes an online payment - that salon's payment processor.
Others, when we must: to comply with the law or a valid legal request, to protect the safety or rights of people or of the service, or as part of a merger or sale of our business (you would be told first).
5. Text messages and email
Verification codes, booking confirmations, reminders and change notices are part of the service. If you have an account and a booking, you will receive them.
Marketing messages are different and are sent only if you opted in. Reply STOP to any marketing text to stop them, or HELP for help. You can also change this at any time in My info. Message and data rates may apply. Opting out of marketing does not stop service messages about a booking you have made.
6. How long we keep it
We keep your account information while your account is open.
When you close your account, we disable sign-in immediately and stop marketing to you. We keep the underlying records - your past bookings and the entries in each salon's customer records - because salons need them for their own business, tax and accounting purposes, and because we may need them to resolve a dispute. Those records no longer appear anywhere in a customer account, and a new account you create later will never be joined to them.
7. Your choices and rights
You can see and change your name, contact details, birthday, address, language and marketing preference at any time in My info, and you can close your account there.
Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, or to limit what we do with it. If you are a California resident, you have the rights given by the CCPA/CPRA, including the right to know, delete, and correct, and the right to opt out of the sale or sharing of personal information - we do not sell or share it in that sense. We will not treat you differently for exercising any of these rights.
To make a request, write to support@ordr.haus. We may need to verify that the request comes from you before we act on it. For information held by a salon about your visits to that salon, contact the salon.
8. Children
MEMBR HAUS is not for children under 13, and we do not knowingly collect their information. If you believe a child under 13 has given us information, write to support@ordr.haus and we will delete it.
9. How we protect it
Connections to our service are encrypted. Access to customer data is limited to the salon it belongs to and to the few of our staff who need it for support, and important actions are written to an audit log. No service can promise perfect security, but we take this seriously and will tell you if a breach affects you, as the law requires.
10. Where we operate
We operate in the United States, and your information is stored and processed there.
11. Changes to this policy
If we change this policy in a way that matters to you, we publish a new version here and ask you to review it the next time you sign in. The version and effective date are shown at the top of this page.
12. Contact
ORDR HAUS 3 Columbus Cir. 16FL, New York, NY 10019 support@ordr.haus