MEMBR HAUS Membership Terms

1. Who we are

MEMBR HAUS is a customer account operated by ORDR HAUS ("we", "us"). It lets you book appointments, keep your visit history, and collect rewards at salons and shops that use ORDR HAUS software. We make the software. We do not provide salon services, set their prices, or employ their staff. Each salon is an independent business that is responsible for the service it gives you.

By creating a MEMBR HAUS account or using it to book, you agree to these terms. If you do not agree, do not create an account.

2. Your account

You must be at least 13 years old to have an account. If you are under 18, you need a parent or guardian's permission.

Give us accurate information and keep it current. We verify your mobile number with a code, because your number is how salons reach you about your appointment and how we recognize you at a salon you have visited before.

One person, one account. Keep your password and verification codes to yourself. Tell us right away if you think someone else has got into your account.

3. Signing in with Google or Apple

You may sign in with Google or Apple instead of a password. We receive only your name and email address from them, and never your Google or Apple password. If Apple hides your email address, we ask you for an address where we can send receipts and booking updates.

4. Booking appointments

An appointment you book through MEMBR HAUS is an arrangement between you and that salon. The salon sets its own prices, service times, staff, cancellation window, no-show rules and refund policy. Those rules are shown to you before you confirm, and they are the salon's to enforce, not ours.

Please cancel or change an appointment as early as you can. A salon may charge a cancellation or no-show fee where its policy says so and where the law allows it.

We show you the salon's availability as their system reports it. Times can change if a salon's schedule changes, and a salon may need to contact you to move or cancel a booking.

5. Paying

You pay the salon, not us. Card payments are handled by the salon's payment processor; we do not receive or store your full card number. If a salon takes a deposit or prepayment for a booking, its refund rules for that payment are shown when you pay and are set by the salon.

6. Points and rewards

Points, membership tiers, coupons and gift cards are issued by the individual business, not by us. They have no cash value, cannot be exchanged for money, and can only be used at the business that issued them. That business sets how points are earned, what they are worth, whether they expire, and may change or end its reward program. If a business stops trading, we cannot honor its points.

7. Messages you will receive

Some messages are part of the service: verification codes, booking confirmations, reminders and changes. You cannot turn these off while you have an account and upcoming bookings, because they are how a booking works.

Marketing messages are separate and only go out if you opt in. You can opt out at any time in My info, or by replying STOP to a marketing text. Message and data rates may apply.

8. Closing your account

You can close your account at any time in My info. You cannot close it while you have an upcoming booking - cancel or complete it first.

Read this part carefully: closing is final. If you sign up again later, even with the same phone number or the same email address, you get a new account. Your past bookings, points, tiers and history do not come back and will not appear in the new account. We keep the old records for our own legal and accounting needs, and each salon keeps its own record of your visits to that salon, because that record belongs to the salon's business.

9. How you may use MEMBR HAUS

Do not book appointments you do not intend to keep, use someone else's identity or number, try to break into other accounts, scrape or overload the service, or use it to break the law. We may suspend or close an account that does these things, or that a salon reports for repeated no-shows or abuse of its staff.

10. Changes to the service and to these terms

We improve the service over time and may add, change or remove features. If we make an important change to these terms, we publish a new version and ask you to agree to it the next time you sign in. The version and effective date are shown at the top of this page.

11. No warranty

The service is provided "as is". We do not promise that it will always be available, error-free, or that the availability, prices or descriptions a salon publishes are accurate. We are not responsible for the quality, safety or outcome of the services a salon provides you.

12. Limit of our responsibility

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or loss of points and rewards, and our total liability to you for any claim relating to MEMBR HAUS is limited to the greater of the amount you paid us (which is normally nothing - salons, not customers, pay for our software) or US$100.

Nothing here limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

13. Disputes

These terms are governed by the laws of New York, without regard to conflict-of-law rules. Any dispute that we cannot settle between us will be brought in the courts of New York.

If your complaint is about a service you received at a salon, please raise it with that salon first. They are the only ones who can fix it.

14. Contact

ORDR HAUS 3 Columbus Cir. 16FL, New York, NY 10019 support@ordr.haus